TERMS & CONDITIONS

---

All orders placed with Mellona Products (Mellona Artisanal Prod Inc) are processed promptly to ensure freshness and quality.
Because many of our items are made to order, customized, or produced in small batches, all sales are considered final once the order is submitted.

If an order is cancelled after it has been placed, a 25% restocking/cancellation fee will apply.
This fee covers product preparation, packaging, labour, materials, and non-refundable payment processing fees charged to Mellona by third-party payment processors.

Payment processing fees (typically around 3%) are non-refundable, even if a customer cancels an order. These fees are charged to Mellona at the time of purchase and are not returned by the payment processor.

Some Mellona products are unique, specialty, or custom-made in small quantities.
Because these items cannot always be resold, no refunds will be issued for custom-made, personalized, or limited-quantity items.

For health, safety, and food-handling reasons, Mellona does not accept returns or exchanges on any food products.
This policy ensures the integrity and safety of our products and complies with Canadian health regulations.

Mellona reserves the right to modify, discontinue, or update any product, size, pricing, or ingredient list at any time without notice.

Shipping timelines are estimates and not guaranteed. Mellona Artisanal Prod Inc is not responsible for delays caused by carriers, weather, or factors beyond our control.

We strive to ensure all product descriptions, photos, and information are accurate. However, Mellona Artisanal Prod Inc reserves the right to correct any errors, inaccuracies, or omissions at any time.

By placing an order with Mellona Products, the customer agrees that Mellona Artisanal Prod Inc, its employees, owners, contractors, and affiliates shall not be held liable for:

• indirect or consequential damages
   
• delays in shipping
   
• changes in availability
   
• loss due to customer misuse, mishandling, or improper storage of products
   

All products are sold as-is and used at the customer’s own risk.

All branding, logos, product names, photos, descriptions, and website content are the exclusive property of Mellona Artisanal Prod Inc
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

By purchasing from Mellona Products (Mellona Artisanal Prod Inc), the customer acknowledges and agrees to all terms, conditions, policies, and fees outlined above.